If you receive a damaged, incorrect or defective product, please contact us within [X DAYS] of delivery.
Please provide:
Order number
Product details
Clear photographs/video of the issue
Delivery/package condition where relevant
Perfumes
For hygiene and product-safety reasons, opened or used fragrances may not be eligible for return or exchange except where the product is damaged, defective or incorrectly supplied.
Jewelry & Watches
Items must be returned in their original condition and packaging where applicable.
Important
Sale items, customized products or promotional items may have different return conditions.
Please review the applicable conditions before placing an order.
